Terms and conditions for online video consultation
FrohKids Clinic shall confirm the appointment and schedule it as per his/her convenience in agreement with the User.
In case of cancellation or non-confirmation of the appointment due to any reasons:
User may request rescheduling the appointment with the doctor.
The advance payment may be added as credit in the account of the consumer and be adjusted in due course for future consultations (online or in-person).
In case the User misses the appointment without prior intimation, the User shall not be entitled to any refund / credit.
In case of over-charging (duplicate payment, etc.), the User may claim a refund of the outstanding amount. In such a scenario, FrohKids Clinic shall make all endeavours to refund the excess amount paid within 7 working days.
In case any prescription is being provided to the User by the Practitioner, the User understands that the same is being provided basis the online consultation, and it may vary when examined in person, hence, in no event shall the prescription provided by Practitioners online consultation be relied upon as a final and conclusive solution.
The Users agree to use the advice from Practitioner subject to:
an ongoing treatment with their medical practitioner.
a condition which does not require emergency treatment, physical examination, or medical attention.
medical history available as records with them for reference
a record of physical examination and report thereof, generated through their local medical practitioner.
consultation with their medical practitioner before abandoning or modifying their ongoing treatment.
The User agrees that by using online consultation, the Practitioners will not be conducting physical examination of the User, hence, they may not have or be able to gain important information that is usually obtained through a physical examination. User acknowledges and agrees that he/she is aware of this limitation and agrees to assume the complete risk of this limitation.
The User understands that online consultation shall not form a substitute for treatment that otherwise needs physical examination/immediate consultation. Further, the User understands that the advice provided by the Practitioner is based on general medical conditions and practices prevalent in India, and to the best of his knowledge and ability, and not for conditions which are territory specific i.e., for regions other than India, irrespective of location where the User is procuring medical services or engaging in communication with the Practitioner.
During the consultation and thereafter, the Practitioner may upload the prescription/health records of the User on the account of the User on the Online-Platform used for access by the User.
The User acknowledges that the subject matter of consultation may include texts, messages, photographs, reports, audio or video recordings or any other material exchanged between the User and the Practitioner which could include User’s personal information, including sensitive personal information. This personal information will be and can only be processed in accordance with Privacy Policy of the Platform used.
User shall refrain from raising any personal queries or seeking advice from Practitioner which are not related to a specific disease / medicine/medical condition.
Users shall be prepared to share all relevant documents or reports to the Practitioner promptly upon request.
For every paid consultation, the Users shall not obtain consultation for more than one User. In the event, the Users attempt to obtain consultation for more than one User through a single paid consultation, such consultations will not be addressed by the relevant Practitioner.
Users shall not persuade Practitioners to prescribe drugs (including higher dose strength) that do not conform to the regulations under the Telemedicine Guidelines
If restricted drugs are indicated for treatment or management of a disease or condition by a Practitioner, the User shall physically visit the Practitioner of their choice to confirm the requirements/necessity for prescribing such restricted drugs.
User understands and agrees to provide accurate information and will not use the Services for any acts that are considered to be illegal in nature.
Online consultation is intended for general purposes only and is not meant to be used in emergencies/serious illnesses requiring physical consultation. Further, if the Practitioner adjudges that a physical examination would be required and advises ‘in-person consultation’, it is the sole responsibility of the User, to book an appointment for physical examination or/and in-person consultation whether the same is with the Practitioner or otherwise. In case of any negligence on the part of the User in acting on the same and the condition of the User deteriorates, FrohKids shall not be held liable.
